Returns & Exchanges
At Saint Valentine Jewellery, we want you to love your pieces, which is why we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to send back.
Package Your Items
Carefully place your jewellery in its original branded packaging and secure it inside a sturdy mailing box to prevent damage during transit.
Ship the Parcel
Affix the provided shipping label to your package and drop it off at your nearest postal service location, ensuring you retain a copy of the tracking number.
Receive Your Refund
Once our quality control team inspects and approves your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing